Our Delivery Returns Policy

DELIVERY

Delivery will be made to the address detailed on your Order and once delivered all items become the responsibility of you the buyer.

Delivery dates are approximate. Delivery shall be deemed to take place on the date of the first attempt at delivery to your premises or other place specified for delivery. Delivery is to the threshold of your premises, which shall be deemed to be Goods Inwards or in the absence of this the Main Reception at the specified delivery address.

It is your responsibility to ensure that all delivery addresses are correct and there are sufficient provisions for the parcel to be signed for. Where special instructions are given by you for a parcel to be left in ‘a safe place` the information will be passed on to the courier, however the driver has final say in whether he deems the ‘safe place` to be secure or if he returns the goods un-delivered. Espresso Solutions Ltd accepts no responsibility for goods being delivered to an incorrect address supplied by You or left in a safe place.

We only deliver within the UK mainland, Northern Ireland, Jersey and Guernsey (the 'Territory'). For transactions outside of the ‘Territory’, please contact support@espresso-solutions.co.uk prior to ordering. In relation to certain specific goods, there are geographical restrictions.

Orders with a delivery address outside the UK may be subject to import duties and taxes (including VAT) which are levied once a delivery reaches your destination country. Any such additional charges are payable by you. Customs practices differ greatly from country to country and it is your responsibility to research your own countries practices.

RETURNS

You must notify us in writing via email at support@espresso-solutions.co.uk within 3 working days from the date of receipt of goods sold if there is any discrepancy between goods ordered and those delivered OR the same day for any damages.

Returns of goods ordered in error must be notified to us within 10 working days from the date of receipt of the goods. Goods returned due to an order error may incur a 25% re-stocking fee.

All goods returned to us as damaged or ordered in error must be returned complete and in their original packaging. Please allow 14 days from the date of return for a decision on faulty or damaged goods to allow for proper inspection. Items returned as “damaged” or “faulty” resulting from miss-use will not be credited/refunded to you and you may be charged an administration fee.

All returns are subject to prior written agreement by Espresso Solutions Ltd and will be received on the basis that all relevant information is supplied accurately, in full and included with the item being returned.

Upon receipt of a request to return an item we will supply you with a returns note via email. Any item returned without a completed returns note will incur an administration fee to cover the administration cost of chasing such details.

All goods must be returned carriage paid and clearly displaying your returns number, Warranty claims must be returned clearly stating it is a warranty claim.

 
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