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Sales & Logistics Coordinator
Jul-17

Job Description

We are looking for a new team member to come in on the ground floor of a small but quickly expanding business based in the Manor Royal Business District in Crawley, West Sussex. We are a supplier to the coffee industry and specialise in supplying quality Italian espresso machine spare parts to coffee engineers around the country. We also supply roasters and cafes with products like cups, cleaning tools, weighing scales and barista tools. As an importer and distributor, most of our customers are a mixture of small and national businesses.

The successful applicant would join as a vital part of the business as a Sales Logistics whilst also overseeing the logistics side of the business. They would manage the processing of sales orders that come in via our websites, email & over the phone, as well as raising invoices, driving business development and customer support.

Flexibility and an open mind are a necessity as at the moment we are always making changes to adjust for growth, new services/products and to make our work flow more efficient. We want a team member who will really get stuck in and help us with business development whilst not being afraid to question anything. Bring your great ideas with you!

 
Key tasks include (but are not limited to)
  • Processing orders that come from the website, emails and phone calls
  • Customer Support
  • Managing stock levels based on sales analysis
  • Liaising with team members to source information for customer enquiries (e.g working with tech dept to find out about what parts a customer may need)
  • Working closely with our partners to manage the orderly flow of espresso machines coming into the country and out to customers.
Must have attributes
  • Organised
  • Good verbal & written communication skills (with both customers and team members)
  • Self-motivated and self-starting
  • Thick skinned optimism
  • Able to cope under pressure
  • Passion for customer service
  • Prepared to learn
  • Coffee drinker

Ideal attributes but not necessary

  • Tech savy
  • Multi-lingual (Italian is a big plus)
  • Knowledge of the UK coffee industry

Perks

  • Full specialty coffee barista training for those new to the industry
  • Free coffee from some of the best roasters in the UK on tap all day
  • Access to all UK coffee events
  • Italian language lessons
  • Guaranteed career growth // As a quickly expanding small business, your ideas and contributions have a direct effects and in turn, sky is the limit on what kind of future you can make for yourself here
  • Access to a range of corporate benefits and schemes such as the easit card or the cycle-to-work scheme.

We want someone with the right personality and work ethic, so don’t hesitate to apply if you don’t have experience with or know a lot about coffee. We will teach you everything you need to know! Likewise, if you have coffee experience but not office/admin experience, we are happy to invest in your learning. Most importantly the candidate needs to be organised, hardworking and passionate.

Location: Metcalf Way, Crawley

Type: Full-Time Permanent

Hours: 08:00 - 17:00 (Mon - Fri)

Salary: Competitive
 
 
 
 
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